Information We Collect

Personal Information You Provide

When you sign up for our programs or contact us, we collect information that helps us provide you with relevant educational content and support. This includes your name, email address, phone number, and professional background details.

If you enroll in a learning program, we'll also gather information about your educational background and career goals. This helps us tailor the curriculum to your needs. Payment details are processed through secure third-party providers, and we only retain transaction references.

Automatically Collected Data

Like most websites, we collect technical information when you visit our site. This includes your IP address, browser type, device information, and how you navigate through our pages. We use this data to improve site performance and understand how people use our platform.

We track learning progress for students enrolled in our programs. This includes course completion rates, quiz scores, and time spent on different modules. This information helps us refine our teaching methods and identify where students might need additional support.

Cookies and Similar Technologies

We use cookies to remember your preferences and keep you logged in. Some cookies are essential for the site to function, while others help us analyze traffic patterns and improve your experience. You can control cookie settings through your browser, though disabling some cookies may affect site functionality.

How We Use Your Information

We use the information we collect for several specific purposes related to delivering quality financial education:

• Providing access to our learning platform and course materials
• Communicating with you about program updates, schedules, and important announcements
• Processing enrollments and managing student accounts
• Sending relevant educational resources and industry insights you've requested
• Improving our curriculum based on learning outcomes and student feedback
• Meeting legal obligations and protecting against fraud or misuse
• Analyzing platform usage to enhance user experience and site performance

Data Sharing and Disclosure

We only share your information in limited circumstances where it's necessary to deliver our services or comply with legal requirements.

Service Providers

We work with trusted third-party companies that help us run our platform. This includes hosting providers, email services, payment processors, and analytics tools. These companies can only use your data for the specific services they provide to us, and they're bound by confidentiality agreements.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government request. We'll also share information if we believe it's necessary to prevent fraud, protect our rights, or ensure the safety of our users.

Business Transfers

If neonhohaaris is acquired by or merges with another company, your information may be transferred as part of that transaction. We'll notify you before your data becomes subject to a different privacy policy.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

Access and Correction

You can request access to the personal information we hold about you at any time. If any information is inaccurate or outdated, you have the right to request corrections. We'll respond to access requests within 30 days.

Data Portability

You can request a copy of your data in a commonly used, machine-readable format. This makes it easier to transfer your information to another service if you choose.

Deletion Requests

You can ask us to delete your personal information, and we'll honor that request unless we're required to retain certain data for legal or legitimate business purposes. For example, we keep financial transaction records for seven years to comply with Australian tax law.

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link in any message. You'll still receive essential communications about your account and enrolled programs.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our security measures include:

• Encryption of data in transit using industry-standard SSL/TLS protocols
• Secure storage of data on protected servers with access controls
• Regular security assessments and updates to our systems
• Staff training on data protection and privacy best practices
• Limited access to personal information on a need-to-know basis

While we implement strong security measures, no system is completely secure. We can't guarantee absolute security, but we continuously work to improve our protections and respond quickly to any potential threats.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Different types of data have different retention periods:

• Account information is kept while your account is active and for two years after closure
• Learning progress data is retained for the duration of your enrollment plus three years for certification purposes
• Financial records are kept for seven years to comply with Australian taxation requirements
• Marketing contact information is retained until you unsubscribe or request deletion
• Technical logs and analytics data are typically deleted after 12 months

When we no longer need your information, we securely delete or anonymize it. Anonymized data that can't identify you may be retained indefinitely for research and analysis purposes.

International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers may process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions recognized under Australian law.

If you're accessing our platform from outside Australia, your information will be transferred to and processed in Australia where our primary systems are located. By using our services, you consent to this transfer.

Children's Privacy

Our services are designed for investment professionals and adults pursuing professional development. We don't knowingly collect information from individuals under 18 years of age. If we discover we've inadvertently collected data from a minor, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website. The "Last Updated" date at the top of this page shows when the most recent changes were made.

We encourage you to review this policy periodically. Continuing to use our services after changes are posted means you accept the updated policy.

Complaints and Concerns

If you have concerns about how we handle your personal information, we want to hear from you. Here's how to raise a concern:

• Contact our privacy officer at info@neonhohaaris.com with details of your concern
• We'll acknowledge your complaint within five business days
• We'll investigate and respond with our decision within 30 days
• If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner

The Office of the Australian Information Commissioner handles privacy complaints and can be reached at oaic.gov.au or by calling 1300 363 992.